Ready for a change? Boeckeler Instruments is seeking an Applications Scientist to join our
team in Tucson, Arizona.
Key Responsibilities
Work closely with our Senior Applications Scientist to provide on-site and remote scientific
application support and training on sample preparation systems for electron microscopy and other
microscopies.
Install and train at customer sites when required.
Perform online or on-site product demonstrations.
Support the sales organization on customer application inquiries.
Conduct quality control testing on products.
Keep up to date on product and scientific knowledge relevant to our microscopy preparation equipment.
Support the sales organization at trade shows, seminars, webinars and other events.
Qualifications
MS or PhD in a relevant life or physical science.
Laboratory experience in sample preparation for various microscopies.
Experience presenting technical data in scientific papers, at lectures and meetings.
Ability to analyze and interpret relevant scientific literature.
Ability to write application notes on technical procedures.
Flexibility to travel within and outside the United States.
Valid driver license.
Must be authorized to live and work in the United States.
Please send your CV to careers@boeckeler.com or forward this on if you know of good candidates who
may be interested. Thank you!
Description:
Systems for Research (SFR) provides advanced nanoscale technology to our ever-growing customer base, which includes Canadian Universities, Government Agencies, Industrial, and Health Science facilities.
SFR is the exclusive Canadian Sales Representative for many premier manufacturers of surface characterization and material analysis tools. SFR collaborates with its brand partners, to offer the scientific community in Canada equipment that is both reliable and innovative.
The Mission The Service Division of Systems for Research is charged with servicing and installing Thermo Fisher (formerly FEI) products in Canada.
The Position
Under the supervision of the National Service Manager, the duties and responsibilities of the Field Service Engineer include, but are not limited to, the following:
The Field Service Engineer is responsible for performing the onsite installation, servicing and repair of complex equipment and systems, with emphasis on transmission electron microscopes.
In addition to servicing microscopes, the Western Canada Field Service Engineer is responsible for building and maintaining relationships with SFR’s customers. Ongoing and consistent communication with customers in your territory is paramount. An important aspect of the Western Canada FSE job involves collaboration with colleagues and management, and to request help when required. The timely completion of supporting documentation and paperwork is imperative.
Successful Applicant:
· Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
· Serves as company liaison with customer on administrative and technical matters for assigned projects.
· Conducts on-site installations of the full range of Thermo Fisher (formerly FEI) systems and their associated options and performs standards testing to ensure specifications are met.
· Provides troubleshooting and repair support for customers and other field service personnel.
· Cultivates and develops positive working relationships with customers, system users and company personnel.
· Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
· Completes and submit field service reports.
· Provides training for customers and users on system maintenance.
· Provides feedback to product quality teams.
· Provides appropriate input in writing updating and correcting various Thermo Fisher FEI/SFR system documentation.
· Provides input for various reports including identifying and isolating unique problems with system.
· Acts as a subject expert and resource for training.
· Other duties as assigned.
The Requirements
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer
application areas. The successful candidate will possess the following combination of education and experience:
· Typically requires a University or technical degree/diploma or equivalent experience in high vacuum electronic system troubleshooting.
· Requires greater than 5 years hands on technical experience installing, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems. Experience on FEI instruments preferred.
· Ability to deal effectively with customers.
· Excellent interpersonal communication skills.
· Trouble shooting skills to component level.
· Literate in Windows software environments.
· Able to read and interpret schematics.
· Familiar with HV phenomenon and technology.
The position offers a competitive employment package and compensation commensurate with experience in a friendly and collaborative work environment.
The position will start immediately.
Kindly forward your resume via email to hr@sfr.ca.
For more information, please check out our website: www.sfr.ca
SFR is an Equal Employment Opportunity employer. Accordingly, reasonable accommodations are available upon request for candidates taking part in relation to the materials or processes we use in the recruitment process.